Shipping & Returns

Shipping

All products in stock are shipped within 3-4 business days. Birth announcement cards and wallpaper have a delivery time of 4-5 business days, these are custom made so take a little longer. During the sale it may happen that your order takes a little longer.

Delivery time and costs depend on the delivery service. We cannot influence the delivery time.

Customers outside the EU have to take into account possible customs fees and taxes. These additional costs are for the customer.

In Netherlands

We offer free shipping on all orders in the Netherlands & Belgium from
€ 75,-

Post NL 1-3 working days (Samples)
€ 4,50

PostNL 1-3 working days (Parcels)
€ 6,95

In Europe

DHL standard: 3 - 10 working days
From €13

United Kingdom

PostNL 7-12working days

From €13

Rest of the world

PostNL From €25

Notice: Atelier Florentine does not deliver to all countries.

Your order will be delivered according to your chosen delivery option.

Customs fees and taxes may apply for orders outside the EU. These must be paid by the customer.

If your order has been delivered to a parcel service, please make sure you pick it up in good time before it is returned to us. All costs associated with returns are your responsibility and are not covered by Atelier Florentine.

Birth Cards

Birth announcements are delivered in 4-5 business days for orders placed before 12:00 noon. Please note that we cannot influence the delivery services. Around the Christmas holidays, delivery times will be longer. 

Returns

Have you ordered a product that is not to your liking? Then you have 30 days from the time of receipt to return the product to us in its original condition with original packaging. We cannot refund damaged products. Customized products such as our wallpaper and birth announcement cards can’t be returned.

If you had the product delivered to a delivery point and did not pick it up within the deadline we are not responsible for the cost of this return. Custom products not picked up on time will not be refunded. Both the purchase price and shipping costs. Do you still want the product? Then you pay the shipping costs again.

If your purchase is damaged or defective upon arrival, please contact us within 5 days by sending an email to info@atelierflorentine.nl. Please include your order number, a description of the damage and attach photos showing the product and defects so that your claim can be reviewed. If the complaint is timely and justified, the product will be exchanged or the price of the product will be refunded.

When you return the product, make sure you have a track & trace code when you return the package. This is your proof that the package was returned to us and in that case you are not liable in case the package is not received at Atelier Florentine.

Keep the receipt until you receive notification from Atelier Florentine that your returned package has been received and processed.

Upon proper receipt, you will receive your purchase price back into your account within 10 business days.