Frequently Asked Questions

View the most frequently asked questions here. Is your question not listed? Please feel free to contact us at info@atelierflorentine.nl.
We strive to answer all questions within 24 hours.

Wallpaper

Always order 10 cm extra for both height and width, so you will never be short.

All our wallpaper is vinyl wallpaper.
Always look carefully at the instructions on the glue you buy for this. In most cases, you must first coat the wall with glue, but this varies by brand.

- FSC certified and VOC free wallpaper
- European certification for fire safety
- Scratch-resistant and water-repellent

All the wallpaper is made to measure. This means that it comes to you in numbered strips on a roll. So you don't have to measure anything anymore. This prevents a lot of waste, but it also makes wallpapering a lot easier.

Because it is custom-made especially for you, the wallpaper cannot be returned and has a delivery time of 4-5 working days.

Prices

All prices on our website include VAT. The prices of our items can be found at the products. Use the calculator at the wallpaper to get the right price. The total price of the birth announcement cards will be shown once you have entered the correct amount of cards. We do not charge shipping costs for orders from € 75,- in the Netherlands.

What is the delivery time? 

Birth announcements are delivered in 4 business days for orders placed before 12:00 noon. Please note that we cannot influence the delivery services. Around the Christmas period, delivery times will be longer. Do you have more questions about shipping and returns? View our information on shipping and returns here.

How does the editor work?

The editor works best on a normal computer screen, but someone who is very handy and has small fingers can also manage it on a phone ;-) You can choose the text yourself and slide it around on the card. Can't see the text? Slide it around, you may have typed it somewhere where it is not clearly visible. Want to edit the back? At the bottom left you will see two boxes, one with a picture of the front, one with a picture of the back. By clicking here you can change the front and/or back side.

Do you have a different font, size or colors in mind? Let us know, we are happy to help you. In some cases we charge a small additional fee for the extra work we put into this.

Can I also get a proof with our own name? 

To save costs and the environment, we only send proofs that we have printed in advance. So this is exactly the same card, only the name is different. Proofs are always without foil. Your design will differ little from the proof. Proofs are for seeing the colors and feeling the texture of the paper. This way you get a good idea of what your card will look like! With the editor on our website you can digitally see what the card will look like with your own name and text.  This digital version is a lower resolution than on the website to prevent dispersion. The final print is of course sharp! 

There is an error on our map, now what? 

Please review and check your design carefully before final ordering. We are not responsible and/or liable by made (typing) errors that are only discovered after approval of the (digital) proof. If you are quick (within an hour) then we can still help you, but we take orders as quickly as possible to guarantee delivery times. Should we find an error on the card that is not in your design, we will of course reprint the cards at our expense.